Terms And Conditions

Welcome to Cosmocare Labs. By accessing our website, purchasing our skincare and haircare products, or using our services, you agree to comply with and be bound by the following Terms and Conditions.Welcome to Cosmocare Labs. By accessing our website, purchasing our skincare and haircare products, or using our services, you agree to comply with and be bound by the following Terms and Conditions.

1. General Conditions

• We reserve the right to refuse service to anyone for any reason at any time.

• Content on this site (excluding payment details) may be transferred unencrypted over various networks. Credit card and payment details are always encrypted during transmission.

• You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our products or website without express written permission.

2. Product Information & Usage

• Cosmocare Labs formulates products for personal skincare and haircare routines. Individual results may vary depending on skin/hair type and application.

• Ingredients, descriptions, and pricing are subject to change at any time without prior notice.

• We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction on a case-by-case basis.

3. Orders & Payment

• All prices listed on the site are in Indian Rupees (₹) unless stated otherwise.

• We support secure online payment modes including Credit/Debit Cards, Net Banking, and major payment gateways. Cash on Delivery (COD) may be available based on serviceable pin codes.

• We reserve the right to cancel or modify any order if product availability changes or if payment verification fails.

4. Shipping & Delivery

• Orders are typically processed and shipped within 3 to 7 business days depending on the delivery location.

• Customers are provided with tracking details (AWB number) via SMS or email once the shipment is dispatched.

• If packaging appears tampered with or damaged upon delivery, please refuse the package and notify customer support immediately with your Order ID.

5. Returns & Refunds

• Products can be returned or replaced if received in a damaged, defective, or incorrect state, subject to verification.

• Returned items must be unused, in their original packaging, and accompanied by proof of purchase.

• Delivery fees may be non-refundable depending on the reason for return.

6. Limitation of Liability

• Cosmocare Labs will not be liable for any direct, indirect, incidental, or consequential damages resulting from the misuse of products or inability to access the site. Always conduct a patch test prior to using new skincare or haircare products.

7. Governing Law

• These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to exclusive jurisdiction of local courts.