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Overview

Return & Refund Policy – COSMOCARE LABS

At COSMOCARE LABS, we formulate our products with care and transparency to deliver the best possible results. We hope you will love our products as much as we do. However, if you experience any issue with your order, our team is here to assist you.

We offer refunds or replacements ONLY in the following cases:

• You received the wrong product.
• You received a damaged product.
• You received an expired product.
• You received an empty package.

In case you have received a wrong, damaged, or expired product, please contact us at our customer support email with a return or replacement request. Please include relevant proof, such as clear photographs, videos, or other supporting details, within 7 (seven) days from the date of delivery.

No return or replacement request will be accepted after 7 days from the delivery date.

If you receive a package that appears unusually light or seems to be empty, please record a complete unboxing video from the moment you open the package. This video may be required to verify your request.

Order Cancellation

Orders cannot be cancelled once they have been shipped. However, orders that have not yet been shipped may be cancelled.

Return & Refund Process

Please allow us up to 48 hours to review your return or replacement request. Once your request is approved, we will arrange a reverse pickup through our courier partner, who will collect the order from your doorstep.

After we receive the returned product, our service team will inspect and verify the issue. If the issue reported by you is confirmed, COSMOCARE LABS will initiate the refund within 24 hours of verification.

Thank you for choosing COSMOCARE LABS. We are committed to providing you with a smooth and transparent shopping experience.

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {l} for questions related to refunds and returns.